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Zoho Salesiq

Zoho SalesIQ

Zoho SalesIQ is a website visitor tracking, live chat, and sales engagement tool for businesses to connect with potential clients, to draw visitors into live conversations, and ultimately convert those leads into sales. It aims to help improve Customer Engagement making it much easier for Customer to respond on a just as a visitor will see.

This is also useful when it combines Zoho CRM, Zoho Marketing Hub, and Zoho Desk. It assures complete Customer Interaction via any channel, which makes it very versatile.

Visitor Tracking and Real-Time Analytics

  • Visitor Behavior: With real-time tracking by Zoho SalesIQ, businesses can quickly identify the location of the visitor before he or she opens a particular page and the duration of time spent on each page. This allows them to have a better understanding of what the visitor intends to communicate to them.
  • Visitor Profile: Automatically build visitor profiles, which provide information on a person like location, device type, website referrals, and previous visits. All these data help businesses to personalize their interaction.
  • Heatmaps: Show different spacial positions of the relative spendings of visitors at your website. This throws open lots of new user behaviors and how content should be working.

Online Chat

  • The most exciting thing about this is that SalesIQ can even be integrated with live chat to allow real-time conversations between your company and its visitors. Your team can easily chat with prospective customers, sift through their questions, and instantly resolve their issues with the click of a button to improve customer satisfaction ratings and conversion rates.
    You should open a chat window when a visitor spends a certain amount of time on the pricing page or is stuck on the product page so that he or she could be automatically assisted by a chat. Therefore, this chat widget would enable automatically initiated chats based on some behaviors of visitors.
  • Customizable Live Chat Widget: The fully customizable live chat widget may fit into your design and brand the website with its own color scheme and tone, thus ensuring a seamless experience for the users.

Visitor Segmentation & Targeting

    • To segment visitors, Zoho SalesIQ divides them into two categories: only new visitors, returning ones, or other aspects such as geographical location or the source of traffic. In this way, businesses would be able to send messages to or make offers to certain groups.

    Targeted Messaging: Send precise messages to sections, such as for example, high-intent visitors who looked at the most important product pages, or time-on-site visitors. This boosts chances of conversion.

Lead Scoring and Qualification

  • Lead Scoring: Zoho SalesIQ provides the tracking of each visitor scoring them based on behaviors like pages visited, time spent on site, and participation via chat. This bias helps businesses determine which leads should be engaged for follow-up and ultimately enhances efficiency in a sales team.
  • Lead Qualification: This automated lead qualification is done via predefined parameters by SalesIQ. For instance, a high-value view page entry or a value-preserving viewing time at the website appraises a visitor as highly qualified.

Automation and Triggers

  • Automated Triggers: You can specify actions based on visitor behavior to trigger the automation. For example, a trigger can give a discount or special offer when a visitor has browsed a certain product page three or more times.
  • Message Automation: Automate follow-up messages or responses based on user actions, such as sending a thank-you note after a chat session or scheduling an appointment after an inquiry.

Conclusion

Zoho SalesIQ is a one-stop solution sales engagement and live chat services tool connecting businesses through website visitors and getting customers. Powerful features like visitor tracking, lead scoring, AI chat and integration to Zoho CRM make SalesIQ an easy personalization of interaction and response time improvements for optimization of sales and customer service workflows. That is a real-time conversation so be it customer support work, boosting lead conversion, or finding nuggets of valuable information on visitor behavior, with Zoho SalesIQ, everything you need is easily made with you.

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