With Zoho One, you can connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media. Sales Signals notifies you when a hot prospect is browsing your site, reading your email campaign, or engaging with your brand on social media. You can bring all your channels together in an organized timeline, and reach out to every prospect. You can see your emails organized according to the one pipeline, and respond to the customers who matter most with Zoho Sales Inbox. Also, you can contact customers over the phone inside one , with a single click. Understand what people are saying about your brand, and capture leads from social media into your one. Get Zia on the line, or online. Through call or chat, ask her for record info, reports, or to add new data to one. Zia forms trends for the activities that go into every sale to predict future irregularities in sales trends. Zia monitors automation and offers suggestions to correct the workflows that run your sales process. Analyse the tone of your customers from their emails to craft the best response and make the best pitch. Contact customers when they’re likely to answer calls or check emails by setting reminders for Zia’s suggestions. Keep your data up to date with your customer base’s demographics, phone numbers, and social media accounts.