Zoho FSM

Zoho FSM does create, assign and manage work orders for business operations. It tracks all requests for service and status against each work order.

The above software provides advanced scheduling tools that help in assigning all the activities of the field service manager, depending on the availability and location of the technician within the field. Automatic dispatch ensures that the correct technician goes to the right job and at the right time.

With a mobile application for Zoho FSM, technicians can access work orders, details of the job, and update the status using this app. This can greatly enhance communication and reduce dependency on paperwork.

Through improved real-time tracking, managers can see where technicians are located, from which decisions will be made faster, and many more excellent responses will be rendered to customer needs.

Zoho FSM is integrated with Zoho CRM. This integration means that businesses can now have direct access to client profiles and their histories, which ensures they always provide personalized service. In this way, support is better, and client satisfaction is assured.

The software provides tools for inventory management, thus ensuring availability of parts and equipment to technicians for their tasks. Prevents delays while ensuring the continuity of services.

Zoho FSM creates reports and analysis that will give insights regarding service performance, productivity of technicians, and higher-value customer satisfaction. This, in turn, helps in making data-driven decisions and improving service delivery.

In itself, the Zoho FSM allows the creation of bills for finished jobs and bill tracking and payments making the finance management of field service operations more accessible.