Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day. Multichannel ticket management allows you to be available for your customers,
whatever channel of communication they choose—all from one location. And Zia, Zoho Desk’s artificial intelligence, can chat with your customers, provide answers from your self-service knowledge base, and
even perform actions for customers like placing or editing an order. Built-in dashboards help you track and improve your service using the most common metrics, or you can get additional statistics by creating your own reports as well. Zoho Desk connects with Zapier, making it easier than ever to automate your customer service. Zapier can automatically trigger workflows in other apps whenever new contacts, tickets, messages, comments, accounts, or agents are created in Zoho Desk. you can also send an email reply, create a ticket, add a comment, or create a contact in Zoho Desk whenever trigger events happen in the other apps you use most.