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Zoho Desk Pricing

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day. Multichannel ticket management allows you to be available for your customers,
whatever channel of communication they choose—all from one location. And Zia, Zoho Desk’s artificial intelligence, can chat with your customers, provide answers from your self-service knowledge base, and
even perform actions for customers like placing or editing an order. Built-in dashboards help you track and improve your service using the most common metrics, or you can get additional statistics by creating your own reports as well. Zoho Desk connects with Zapier, making it easier than ever to automate your customer service. Zapier can automatically trigger workflows in other apps whenever new contacts, tickets, messages, comments, accounts, or agents are created in Zoho Desk. you can also send an email reply, create a ticket, add a comment, or create a contact in Zoho Desk whenever trigger events happen in the other apps you use most.

Billed Annually
Billed Monthly
  • FREE STANDARD PROFESSIONAL ENTERPRISE
    (Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.)
    In RUPEES Free for 3 users ₹800/user/month ₹1,400/user/month ₹2,400/user/month
    In DOLLARS Free for 3 users $14/user/month $23/user/month $40/user/month
    In GBP Free for 3 users £12/user/month £18/user/month £35/user/month
    In EUROS Free for 3 users €14/user/month €23/user/month €40/user/month
  • FREE STANDARD PROFESSIONAL ENTERPRISE
    In RUPEES Free for 3 users 1,300/user/month ₹2,100/user/month ₹3,000/user/month
    In DOLLARS Free for 3 users $20/user/month $35/user/month $50/user/month
    In GBP Free for 3 users £16/user/month £28/user/month £40/user/month
    In EUROS Free for 3 users €10/user/month €20/user/month €35/user/month

TICKET MANAGEMENT

FREE STANDARD PROFESSIONAL ENTERPRISE
E-mail Tickets ✔ ✔ ✔ ✔
Comment in ticket ✔ ✔ ✔ ✔
Spam Tickets ✔ ✔ ✔ ✔
Ticket History ✔ ✔ ✔ ✔
Ticket Resolution Note ✔ ✔ ✔ ✔
Ticket Tags 10
Tags/Ticket		 20 Tags/Ticket 30 Tags/Ticket 50 Tags/Ticket
Product based
Ticket Tracking		 ✕ ✔ ✔ ✔
Add Resolution as
KB		 ✕ ✔ ✔ ✔
Followers ✕ ✔ ✔ ✔
Customer
Happiness Ratings		 ✕ ✔ ✔ ✔
Suggested Articles ✕ ✔ ✔ ✔
Merge Tickets ✕ ✔ ✔ ✔
Split Tickets ✕ ✔ ✔ ✔
Clone Ticket ✕ ✔ ✔ ✔
Ticket Timeline ✕ ✔ ✔ ✔
Time Entry ✕ ✔ ✔ ✔
Approvals ✕ ✕ ✔ ✔
Team Ownership ✕ ✕ ✔ ✔
Ticket Sharing ✕ ✕ ✔ ✔
Send as Email ✕ ✕ ✔ ✔

AGENT PRODUCTIVITY

FREE STANDARD PROFESSIONAL ENTERPRISE
Quick Ticket View
(Peek View)		 ✔ ✔ ✔ ✔
Response Editor
with rich text
support		 ✔ ✔ ✔ ✔
Advanced Search ✔ ✔ ✔ ✔
Response Draft ✔ ✔ ✔ ✔
Table View ✕ ✔ ✔ ✔
Search Facet ✕ ✔ ✔ ✔
Snippets for Faster
Response		 ✕ ✔ ✔ ✔
Email Templates in
Reply Editor		 ✕ ✔ ✔ ✔
Work Modes ✕ ✔ ✔ ✔
Keyboard Shortcuts ✕ ✔ ✔ ✔
Review Ticket
Replies		 ✕ ✔ ✔ ✔

REAL TIME COLLABORATION

FREE STANDARD PROFESSIONAL ENTERPRISE
Real Time Updates
in Ticket List &
Detail View		 ✕ ✔ ✔ ✔
Real Time Ticket
Count in Starred
Views		 ✕ ✔ ✔ ✔
Team Feeds ✕ ✔ ✔ ✔
Agent Collision
Detection		 ✕ ✕ ✔ ✔
Agent Collision Chat ✕ ✕ ✔ ✔
Agent Collision
Reply Avoidance		 ✕ ✕ ✔ ✔

CUSTOMER SUPPORT CHANNELS

FREE STANDARD PROFESSIONAL ENTERPRISE
Email Channel 1 5 10 100
Help Center ✔ ✔ ✔ ✔
Web-to-Ticket
Form		 1 5 10 20
Twitter ✕ 1 Brand 1 Brand 2 Brands (in the case
of multi-branding
1 brand for each
department)
Facebook ✕ 1 Brand 1 Brand 2 Brands (in the case
of multi-branding
1 brand for each
department)
Community Forums ✕ ✔ ✔ ✔
Telephony ✕ ✕ ✔ ✔
Live Chat ✕ ✕ ✕ ✔

HELP DESK AUTOMATION

FREE STANDARD PROFESSIONAL ENTERPRISE
Notification Rules ✔ ✔ ✔ ✔
Macros 2 5 15/Department 30/Department
Supervise – Time-
based Rules		 ✕ 5 15/Department 30/Department
Workflow Rules ✕ 5/Module 15/Department/Module 30/Department/Module
Custom Functions
in Workflows		 ✕ ✕ ✕ ✔
Field Watching –
Trigger on Specific
Field Updates		 ✕ ✕ ✕ ✔

TICKET ASSIGNMENT RULES

FREE STANDARD PROFESSIONAL ENTERPRISE
Direct Assignment
to Agents and
Teams		 ✕ 5 15 30
Round-Robin
Ticket Assignment
by Load Balancing		 ✕ ✕ 10/Department 15/Department

ADVANCED PROCESS MANAGEMENT – BLUEPRINTS

FREE STANDARD PROFESSIONAL ENTERPRISE
Active Blueprints ✕ ✕ 1/Department 20/Department
Transitions per
Blueprint		 ✕ ✕ 10 15
Common
Transitions per
Blueprint		 ✕ ✕ 1 5
Fields and Actions
per Transition		 ✕ ✕ 10 30
State Level SLAs &
Escalations		 ✕ ✕ ✔ ✔
Custom Functions
in Blueprints		 ✕ ✕ ✕ ✔

SERVICE LEVEL AGREEMENTS (SLA’s)

FREE STANDARD PROFESSIONAL ENTERPRISE
Number of SLAs Default Priority based SLA 4 10/Department 20/Department
Stop the SLA Clock
(On Hold State)		 Default for
On Hold
Status
(Not customizable)		 ✔ ✔ ✔
Customer Based
SLA		 ✕ ✕ ✕ ✔
Contract
Management in
SLA		 ✕ ✕ ✕ ✔

HELP DESK WORKING HOURS

FREE STANDARD PROFESSIONAL ENTERPRISE
Business Hours ✕ 1 1 Unlimited
Holiday List ✕ 1 1 Unlimited

HELP DESK CUSTOMIZATION

FREE STANDARD PROFESSIONAL ENTERPRISE
Custom Email
Templates		 Default Templates ✔ ✔ ✔
Customize Tabs ✕ ✔ ✔ ✔
Customize Views ✕ ✔ ✔ ✔
Customize Form
Fields		 ✕ ✔ ✔ ✔
Custom Fields ✕ ✕ ✕ ✕
Custom Ticket
Status & Status
Grouping		 ✕ ✔ ✔ ✔
Field Dependencies ✕ ✔ ✔ ✔
Teams ✕ ✕ ✔ ✔
Ticket Templates ✕ ✕ ✔ ✔
Department
Specific Layout		 ✕ ✕ ✔ ✔

ARTIFICIAL INTELLIGENCE

FREE STANDARD PROFESSIONAL ENTERPRISE
Reply Assistant ✕ ✕ ✕ ✔
Sentiment
Predictions		 ✕ ✕ ✕ ✔
Ticket Auto Tagging ✕ ✕ ✕ ✔
Anomaly Notifications ✕ ✕ ✕ ✔
KB Conversation
Assistant/ASAP		 ✕ ✕ ✕ ✔
Zia Voice
and Skill Builder		 ✕ ✕ ✕ ✔

RE-BRANDING

FREE STANDARD PROFESSIONAL ENTERPRISE
Multi-language Support ✔ ✔ ✔ ✔
Custom Domain
Mapping		 ✕ ✔ ✔ ✔
Remote
Authentication		 ✕ ✕ ✔ ✔

MULTI- DEPARTMENT

FREE STANDARD PROFESSIONAL ENTERPRISE
Multiple
department
Support Tracking		 ✕ ✕ 10 Unlimited
All-department
view of tickets		 ✕ ✕ ✔ ✔
Department
Based Signatures		 ✕ ✕ ✔ ✔
Department
Specific Product Handling		 ✕ ✕ ✔ ✔

TELEPHONY

FREE STANDARD PROFESSIONAL ENTERPRISE
In-Product Call Notifications ✕ ✕ ✔ ✔
Call-to-Ticket Conversion ✕ ✕ ✔ ✔
Answer over-the- web ✕ ✕ ✔ ✔
Answer over-the- phone ✕ ✕ ✔ ✔
Call Logging ✕ ✕ ✔ ✔
Call Transfer ✕ ✕ ✔ ✔
Call Recording ✕ ✕ ✔ ✔
Call Hold ✕ ✕ ✔ ✔
Call Mute ✕ ✕ ✔ ✔
Business Hours Configuration ✕ ✕ ✔ ✔
Non-Business Hour Management ✕ ✕ ✔ ✔
Call Queue Handling ✕ ✕ ✔ ✔
Outbound Calls ✕ ✕ ✔ ✔
Missed Call Management ✕ ✕ ✔ ✔
✕
Custom Greeting Configuration ✕ ✕ ✔ ✔
Call Routing (Sequential & Simultaneous) ✕ ✕ ✔ ✔
Call Waiting Message ✕ ✕ ✔ ✔
Caller History ✕ ✕ ✔ ✔
Voice Mail ✕ ✕ ✔ ✔
Real-time Agent Availability ✕ ✕ ✔ ✔
Call Reports and Dashboards ✕ ✕ ✔ ✔
Multi-Level IVR ✕ ✕ ✕ ✔

HELP CENTER

FREE STANDARD PROFESSIONAL ENTERPRISE
Private Knowledge Base for Agents ✔ ✔ ✔ ✔
Public Knowledge Base ✕ ✔ ✔ ✔
Knowledge Base Dashboards ✕ ✔ ✔ ✔
Community ✕ ✔ ✔ ✔
Community Dashboard ✕ ✔ ✔ ✔
Article Versioning ✔ ✔ ✔ ✔
301 Redirection ✕ ✕ ✔ ✔
ASAP ✕ ✔ ✔ ✔
Answer Bot in ASAP ✕ ✕ ✕ ✔
Live Chat in ASAP ✕ ✕ ✕ ✔
Google Analytics Integration ✕ ✕ ✔ ✔
Themes Gallery ✕ ✔ ✔ ✔
CSS Customization ✕ ✕ ✔ ✔
Custom Widgets ✕ ✕ ✔ ✔
Multi-brand Help Center ✕ ✕ ✕ ✔
HTML

Customization

 ✕ ✕ ✕ ✔

CUSTOMER MANAGEMENT

FREE STANDARD PROFESSIONAL ENTERPRISE
Contact Account Information Management ✔ ✔ ✔ ✔
Private Notes for Contacts Accounts ✔ ✔ ✔ ✔
Dedicated Owners for Contacts
Accounts		 ✔ ✔ ✔ ✔
Contact & Account Insights ✕ ✔ ✔ ✔
Deduplicate Contacts & Accounts ✕ ✔ ✔ ✔
Contact & Account Custom Fields ✕ 50 Fields 150 Fields 230 Fields
Merge Contacts ✕ ✔ ✔ ✔
Merge Accounts ✕ ✔ ✔ ✔
Follow Contacts & Accounts ✕ ✔ ✔ ✔
Contact to Product Association ✕ ✔ ✔ ✔
Custom Views for Customers ✕ ✔ ✔ ✔
Secondary Contact (Cc’s) ✕ ✕ ✔ ✔
ACTIVITY ✕ ✕ ✕ ✕
Tasks ✕ ✔ ✔ ✔
Events ✕ ✕ ✔ ✔
Calls ✕ ✕ ✔ ✔

TIME TRACKING

FREE STANDARD PROFESSIONAL ENTERPRISE
Manual Ticket Time Tracking ✕ ✔ ✔ ✔
Auto Ticket Time Tracking ✕ ✕ ✔ ✔
Activity Time Tracking ✕ ✕ ✔ ✔
Billing Preferences ✕ ✕ ✔ ✔

PRODUCTS

FREE STANDARD PROFESSIONAL ENTERPRISE
Product Based Ticket Tracking ✕ ✔ ✔ ✔
Associate Products to Contacts ✕ ✔ ✔ ✔
Associate Products to Accounts ✕ ✔ ✔ ✔
Dedicated Owner for Products ✕ ✔ ✔ ✔
Custom Fields for Products ✕ 50 Fields 150 Fields 230 Fields
Custom Views for Products ✕ ✔ ✔ ✔

ANALYTICS

FREE STANDARD PROFESSIONAL ENTERPRISE
Standard Reports ✕ ✔ ✔ ✔
Prepopulated Reports ✕ ✔ ✔ ✔
Custom Reports ✕ 50 ✔ ✔
Export Reports to CSV, XLS or PDF ✕ ✔ ✔ ✔
Custom Dashboards ✕ 10 ✔ ✔
Ticket Overview Dashboard ✕ ✔ ✔ ✔
Headquarters Dashboard ✕ ✔ ✔ ✔
Ticket Status Dashboard ✕ ✔ ✔ ✔
Customer Happiness Dashboard ✕ ✔ ✔ ✔
Knowledge Base Dashboard ✕ ✔ ✔ ✔
Community Dashboard ✕ ✔ ✔ ✔
Calls Reports and Dashboards ✕ ✕ ✔ ✔
SLA Dashboards ✕ ✕ ✔ ✔
Telephony Agent Availability ✕ ✕ ✔ ✔
Schedule Reports ✕ ✕ ✕ 100
Blueprint Dashboard ✕ ✕ ✕ ✔
ZIA Dashboard ✕ ✕ ✕ ✔
All Department Analytics (Global Reports and

Dashboards)

 ✕ ✕ ✕ ✔

AGENTS & PERMISSIONS

FREE STANDARD PROFESSIONAL ENTERPRISE
Profiles Default (Non- Editable) 6 25 50
Roles Default (Non- Editable) 5 25 250
Field-Level Access Control ✕ ✕ ✔ ✔
Role Based Data Sharing ✕ ✕ ✕ ✔
Light Agents ✕ ✕ ✕ ✕
In RUPEES ✕ Add-on ₹345/light agent Add-on ₹345/light agent 50 Free (Add-on –

₹345/light agent)
In DOLLAR ✕ $5/light agent/month $5/light agent/month 50 Free Light

Agents(Add on $5/light agent/month)
In GBP ✕ £4/light agent/month £4/light agent/month 50 Free Light

Agents(Add on £4/light agent/month)
In EURO ✕ €5/light agent/month €5/light agent/month 50 Free Light

Agents(Add on €5/light agent/month)

ADD-ONS & INTEGRATION

FREE STANDARD PROFESSIONAL ENTERPRISE
Zoho CRM ✕ ✔ ✔ ✔
Zoho Analytics ✕ ✔ ✔ ✔
Zoho BugTracker ✕ ✔ ✔ ✔
G Suite ✔ ✔ ✔ ✔
SMS Add-on ✕ ✔ ✔ ✔
Zoho PhoneBridge for Call Centers ✕ ✔ Free Free
Zoho Assist 1 Free User 1 Free User 1 Free User 1 Free User
Zoho Cliq ✕ ✔ ✔ ✔
Zoho SalesIQ ✕ ✔ ✔ ✔
Atlassian Jira ✕ ✔ ✔ ✔
Slack ✕ ✔ ✔ ✔
Zoho Books/Invoice ✕ ✔ ✔ ✔
Salesforce ✕ ✔ ✔ ✔
Zapier ✕ ✔ ✔ ✔
Office 365 ✕ ✔ ✔ ✔
MS Teams ✕ ✔ ✔ ✔
Zoho PageSense ✕ ✔ ✔ ✔

ZOHO MARKETPLACE FOR ZOHO DESK

FREE STANDARD PROFESSIONAL ENTERPRISE
Public Extensions ✕ ✔ ✔ ✔
Private Extensions ✕ ✕ ✔ ✔
MOBILE APPS ✕ ✕ ✕ ✕
Radar App for Zoho Desk ✔ ✔ ✔ ✔
Zoho Desk App ✔ ✔ ✔ ✔
DEVELOPER TOOLS ✕ ✕ ✕ ✕
Mobile SDK ✕ ✕ ✔ ✔
API ✔ ✔ ✔ ✔

DATA ADMINISTRATION

FREE STANDARD PROFESSIONAL ENTERPRISE
Export Data ✔ ✔ ✔ ✔
Import Data ✕ ✔ ✔ ✔
Import History ✕ ✔ ✔ ✔
DATA MIGRATION ✕ ✕ ✕ ✕
Migration from other help desk ✕ ✔ ✔ ✔

SUPPORT (24×5)

FREE STANDARD PROFESSIONAL ENTERPRISE
Email Support ✔ ✔ ✔ ✔
Phone Support ✕ ✔ ✔ ✔
Chat Support ✕ ✕ ✔ ✔

Zoho Desk is a part of the Zoho suite of cloud-based apps. It was released in 2016, as an addition to Zoho Support help desk software. The tool mostly aims at SMBs. It offers Enterprise pricing plan as well. Zoho Desk has very reasonable pricing and an extensive feature set, which makes it a good value for the money. Naturally, it seamlessly integrates with other Zoho products, including Zoho CRM, which ensures data completeness and synchronization for the benefit of better customer service. Companies like Sears, Intel, Daimler, Essilor, and others use Zoho Desk as their platform.

These are rest 3 topics-

  1. ZOHO FORMS PRICE COMPARISON WITH FEATURES
  2. ZOHO MAIL PRICE COMPARISON WITH FEATURES
  3. ZOHO SOCIAL PRICE COMPARISON WITH FEATURES

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