Zoho CRM with Sinthan Integration

Sinthan is a leading Interactive Voice Response (IVR) service provider known for its comprehensive solutions that enhance customer communication. Integrating Zoho CRM with Sinthan can significantly improve the efficiency of managing customer interactions. Zoho CRM consultants can leverage this integration to offer advanced features such as IVR, agent incoming/outgoing calls, and click2call functionality, providing a seamless experience for both businesses and their customers.

 

Sinthan Interactive Voice Response (IVR)

Sinthan’s IVR system enables automated customer interaction via voice commands and keypad inputs. To set up IVR with Sinthan, follow these steps:

1. Login to Sinthan IVR Portal: Access the IVR portal at http://obd.sinthan.co.in/OBD/.
2. Set Up External API: For publicly available numbers, set up an external API to capture responses.
3. Access Reseller Dashboard: Log into the reseller dashboard at https://www.sinthan.org/reseller/dashboard.
4. Configure API Settings: Navigate to user management, log into the respective dashboard, go to settings, then API settings, and paste the CRM API status URL.

By configuring these settings, you will receive call information, including recordings of conversations, via the API URL specified. This integration ensures that all interactions are logged and accessible within Zoho CRM, providing a comprehensive record of customer communications.

 

Sinthan Click2Call

The Sinthan click2call feature is a highly beneficial and convenient tool integrated into the CRM system. It allows initiating calls directly from the CRM platform, eliminating the need for manual dialing or switching between different applications. To utilize this feature effectively, follow these steps:

1. Use Official Postman Collection: Sinthan provides an official Postman collection, which includes all necessary API endpoints and parameters for initiating click2call requests. Access and follow the documentation and guidelines provided to integrate this feature into Zoho CRM.
2. Ensure Click2Call Balance: Maintain a sufficient click2call balance in your account. This balance represents the credit allocated specifically for making calls through the click2call feature.

Having an adequate click2call balance is crucial for uninterrupted functionality. Regularly monitor and replenish the balance to avoid disruptions in calling operations. This ensures smooth and seamless communication with customers.

 

Agent Incoming/Outgoing Calls

Sinthan supports both incoming and outgoing calls for agents. This feature can be seamlessly integrated with Zoho CRM to manage all call activities efficiently:

1. Incoming Calls: Automatically log incoming calls in Zoho CRM, capturing essential details such as caller information, call duration, and call recordings.
2. Outgoing Calls: Agents can initiate outgoing calls directly from Zoho CRM, ensuring that all call activities are recorded and accessible.

This integration helps in tracking and managing all customer interactions, providing agents with a complete history of communications, which can be used to improve customer service and support.

 

Benefits of Sinthan and Zoho CRM Integration

1. Enhanced Customer Communication: Automates and streamlines communication processes, providing a consistent and efficient customer experience.
2. Centralized Data Management: All customer interactions, including call logs and recordings, are stored in Zoho CRM, ensuring easy access and comprehensive records.
3. Improved Efficiency: Reduces manual efforts by automating call processes and ensuring seamless communication between different systems.
4. Real-Time Monitoring: Provides real-time updates and monitoring of call activities, helping in better decision-making and management.
5. Scalability: The integration can be scaled to accommodate growing business needs, ensuring that communication capabilities grow within the organization.

In conclusion, integrating Zoho CRM with Sinthan’s IVR, agent call management, and click2call features significantly enhances customer communication and operational efficiency. Zoho CRM consultants can ensure uninterrupted and effective customer service by following the setup instructions and maintaining a sufficient click2call balance. This integration streamlines processes and provides a comprehensive and centralized platform for managing all customer interactions.