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Per Month (Billed Annually)
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Pricing (plus tax, as applicable) | |||||
Price/Org/Month | |||||
In RUPEES | Free for 3 users | ₹800/user/month | ₹1,400/user/month | ₹2,400/user/month | ₹2,600/user/month |
In DOLLARS | Free for 3 users | $14/user/month | $23/user/month | $40/user/month | $52/user/month |
In GBP | Free for 3 users | £12/user/month | £18/user/month | £35/user/month | £42/user/month |
In EUROS | Free for 3 users | €14/user/month | €23/user/month | €40/user/month | €52/user/month |
Billed Monthly
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
In RUPEES | Free for 3 users | 1,300/user/month | ₹2,100/user/month | ₹3,000/user/month | ₹3,200/user/month |
In DOLLARS | Free for 3 users | $20/user/month | $35/user/month | $50/user/month | $57/user/month |
In GBP | Free for 3 users | £16/user/month | £28/user/month | £40/user/month | £52/user/month |
In EUROS | Free for 3 users | €10/user/month | €20/user/month | €35/user/month | €45/user/month |
SALES FORCE AUTOMATION
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Leads | Yes | Yes | Yes | Yes | Yes |
Contacts | Yes | Yes | Yes | Yes | Yes |
Accounts | Yes | Yes | Yes | Yes | Yes |
Deals | Yes | Yes | Yes | Yes | Yes |
Tasks, events, call log, and notes | Yes | Yes | Yes | Yes | Yes |
CRM views | Yes | Yes | Yes | Yes | Yes |
Sales forecasting | – | Yes | Yes | Yes | Yes |
BCC dropbox for | – | Yes | Yes | Yes | Yes |
Email insights | – | Yes | Yes | Yes | Yes |
Macros | – | – | Yes | Yes | Yes |
Multiple currencies | – | Yes | Yes | Yes | Yes |
Contextual custom related lists | – | – | – | Yes | Yes |
SalesSignals | – | – | – | Yes | Yes |
Custom signals | – | – | Yes | Yes | Yes |
Custom signals | – | – | – | Yes | Yes |
Advanced filters | Yes | Yes | Yes | Yes | Yes |
Scoring rules | – | 10 fields/module | 20 fields/module | 30 fields/module | 50 fields/module |
Scoring rules | – | – | Yes | Yes | Yes |
Reminders | – | Yes | Yes | Yes | Yes |
Email parser | – | – | – | Yes | Yes |
Email Association with Deals | – | – | Yes | Yes | Yes |
Wizards | – | – | – | Yes | Yes |
Multiple Pipelines | – | Yes | Yes | Yes | Yes |
PRODUCT CUSTOMIZATION
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Page customization | Yes | Yes | Yes | Yes | Yes |
Rename tabs | Yes | Yes | Yes | Yes | Yes |
Custom fields | – | 10 fields/module | 155 fields/module | 300 fields/module | 500 fields/module |
Picklist history tracking | – | – | – | Yes | Yes |
Tasks, events, call log, and notes | Yes | Yes | Yes | Yes | Yes |
Custom links | – | – | Yes | Yes | Yes |
Sales forecasting | – | Yes | Yes | Yes | Yes |
Web tabs | – | – | Yes | Yes | Yes |
Custom modules | – | – | – | 100 modules (2 modules/user license) | 500 modules (5 modules/user license) |
Custom buttons | – | – | – | Yes | Yes |
Sandbox | – | – | – | Configuration type – 3, Configuration and Data type – 2 | Configuration type – 7, Configuration and Data type – 3 |
Page layouts | – | – | – | Yes | Yes |
Canvas view | – | – | – | 3 views/user/module | 5 views/user/module |
Canvas Detailed View | – | 1 view/org | 3 views/org | 5 views/org | 25 views/org |
Layout Rules | – | – | – | Yes | Yes |
Validation Rules | – | – | 5 rules/layout | 10 rules/layout | 25 rules/layout |
Subforms | – | – | – | Yes | Yes |
Translations | – | – | – | Yes | Yes |
Custom list views | 5/module | 50/module | Unlimited | Unlimited | Unlimited |
Tab groups | – | Yes | Yes | Yes | Yes |
AUTOMATION & PROCESS MANAGEMENT
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Workflow Rules | Yes | Yes | Yes | Yes | Yes |
Approval Process | – | – | – | Yes | Yes |
Schedules | – | – | – | Yes | Yes |
Active Blueprints | – | – | 3 | 50 | 100 |
Tasks, events, call log, and notes | – | – | 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 500,000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 1,000,000 calls/day or 1000 calls/user/day Limit applicable for the org. (whichever is lower) |
Email Notifications per day (whichever is lower) | 50 emails/user license, 150 emails/day(whichever is lower) | 100 emails/user license, 5,000 emails/day(whichever is lower) | 200 emails/user license, 10,000 emails/day | 500 emails/user license, 25,000 emails/day (whichever is lower) | 1,000 emails/user license, 50,000 emails/day (whichever is lower) |
Review Process | – | – | – | Yes | Yes |
CommandCenter | – | – | – | Yes | Yes |
PREDICTION AND ARTIFICIAL INTELLIGENCE (ZIA)
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Data Enrichment | – | – | – | Yes | Yes |
Conversational AI | – | – | – | Yes | Yes |
Zia Reminder | – | – | – | Yes | Yes |
Best time to contact | – | – | – | Yes | Yes |
Zia Intelligence for Automation | – | – | – | Yes | Yes |
Prediction Builder | – | – | – | 2 Prediction models/Org | 20 Prediction models/Org |
Assignment suggestion by Zia | – | – | – | Yes | Yes |
Workflow suggestions by Zia | – | – | – | Yes | Yes |
AI for emails | – | – | – | Yes | Yes |
Recommendation engine | – | – | – | 1 recommendation model/Org | 10 recommendation models/Org |
Image Validation | – | – | – | 1 rule/Org | 20 rules/Org |
Recommendations Notifications | – | – | – | 5 Notifications/Configuration | 5 Notifications/Configuration |
REPORTS
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Standard reports | Yes | Yes | Yes | Yes | Yes |
Custom reports | – | 100 | Unlimited | Unlimited | Unlimited |
Schedule reports | – | Yes | Yes | Yes | Yes |
ANALYTICS AND MEASUREMENT
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Charts | – | Yes | Yes | Yes | Yes |
KPI | – | Yes | Yes | Yes | Yes |
Funnels | – | – | – | Yes | Yes |
Target Meter | – | – | – | Yes | Yes |
Comparator | – | – | – | Yes | Yes |
Cohorts | – | – | – | Yes | Yes |
Quadrants | – | – | – | Yes | Yes |
Zone | – | – | – | Yes | Yes |
Standard dashboards | – | Yes | Yes | Yes | Yes |
Custom dashboards | – | 10 Dashboards | Unlimited | Unlimited | Unlimited |
Webform Analytics | – | – | – | Yes | Yes |
Webform A/B Testing | – | – | – | Yes | Yes |
Zoho CRM Analytics Mobile App | – | Yes | Yes | Yes | Yes |
Analytics – Enhancements in Anomaly Component with notifications in Zia | – | – | – | Yes | Yes |
Workflow reports | – | – | – | Yes | Yes |
SOCIAL
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Enrich data with Twitter profile | – | Yes | Yes | Yes | Yes |
Enrich data with Facebook profile | – | Yes | Yes | Yes | Yes |
Social tab | – | Yes | Yes | Yes | Yes |
Automated Lead Generation from social media | – | Yes | Yes | Yes | Yes |
Social interaction with leads/contacts | – | Yes | Yes | Yes | Yes |
Social Lite | – | Yes | Yes | Yes | Yes |
MARKETING AUTOMATION
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Email templates | 10 | 100 | Unlimited | Unlimited | Unlimited |
Email opt-out | Yes | Yes | Yes | Yes | Yes |
Mass email | – | Yes | Yes | Yes | Yes |
Email relay | – | – | Yes | Yes | Yes |
Email Authentication | Yes | Yes | Yes | Yes | Yes |
Marketing campaigns | – | Yes | Yes | Yes | Yes |
Marketing Attribution | – | – | – | Yes | Yes |
Customer segmentation | – | – | – | Yes | Yes |
Auto-responders | – | – | – | Yes | Yes |
Zoho CRM for Google Ads | – | – | Yes | Yes | Yes |
WEB FORMS
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Web-to-lead form | 1 form/module | 5 form/module | 10 form/module | 20 form/module | 100 form/module |
Web-to-contact form | 1 form/module | 5 form/module | 10 form/module | 20 form/module | 100 form/module |
Web-to-case form | – | – | Yes | Yes | Yes |
Notify owner | – | Yes | Yes | Yes | Yes |
TEAM COLLABORATION
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Motivator | – | – | Yes | Yes | Yes |
Calendar | Yes | Yes | Yes | Yes | Yes |
Calendar sync through CalDAV | – | Yes | Yes | Yes | Yes |
Calendar Booking | – | Yes | Yes | Yes | Yes |
Status updates | Yes | Yes | Yes | Yes | Yes |
Direct messages | Yes | Yes | Yes | Yes | Yes |
Attach files to feeds | Yes | Yes | Yes | Yes | Yes |
Follow-up rules | Yes | Yes | Yes | Yes | Yes |
Groups for team collaboration | – | Yes | Yes | Yes | Yes |
Tagging | – | Yes | Yes | Yes | Yes |
INVENTORY MANAGEMENT
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Products | – | – | Yes | Yes | Yes |
Price books | – | – | Yes | Yes | Yes |
Sales quotes | – | – | Yes | Yes | Yes |
Sales orders | – | – | Yes | Yes | Yes |
Invoices | – | – | Yes | Yes | Yes |
Vendors | – | – | Yes | Yes | Yes |
Purchase orders | – | – | Yes | Yes | Yes |
USER PORTAL
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Portals | – | – | – | Yes | Yes |
DOCUMENT LIBRARY
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Folder sharing | Yes | Yes | Yes | Yes | Yes |
Attach documents | Yes | Yes | Yes | Yes | Yes |
File versioning | Yes | Yes | Yes | Yes | Yes |
Reviews | Yes | Yes | Yes | Yes | Yes |
FILE STORAGE
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Free storage/org | 1 GB | 1 GB | 1 GB | 1 GB | 5 GB |
Free storage/user license | – | 512 MB | 512 MB | 1 GB | 1 GB |
Additional file storage | – | ₹240/month/5GB | ₹240/month/5GB | ₹240/month/5GB | ₹240/month/5GB |
DATA ADMINISTRATION
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
1-200 USERS | |||||
Data storage | 5,000 records (10 MB) | 100,000 records (200 MB) | 10 GB (5M records approx) | 10 GB (5M records approx) | 10 GB (5M records approx) |
Additional Storage per user license | – | – | 20 MB | 50 MB | 100 MB |
Additional Storage per user license | – | – | ₹240/100 MB | ₹240/100 MB | ₹240/100 MB |
ABOVE 200 USERS | |||||
Data storage | 5,000 records (10 MB) | 100,000 records (200 MB) | 10 GB (5M records approx) | 15 GB (7.5M records approx) | 30 GB (15M records approx) |
Additional Storage per user license | – | – | 20 MB | 50 MB | 100 MB |
Additional Storage per user license | – | – | ₹120/100 MB | ₹120/100 MB | ₹120/100 MB |
Import data (per batch) | 1000 records | 10,000 records | 20,000 records | 30,000 records | 50,000 records |
Export module data | Yes | Yes | Yes | Yes | Yes |
Free Data backup | – | 2 backups/month | 2 backups/month | 2 backups/month | 4 backups/month |
Additional Data backup | ₹690/request | ₹690/request | ₹690/request | ₹690/request | ₹690/request |
De-duplicate data | – | – | Yes | Yes | Yes |
Import history | Yes | Yes | Yes | Yes | Yes |
SECURITY ADMINISTRATION
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Profiles | Yes | Yes | Yes | Yes | Yes |
Organizational hierarchy (Roles) | Yes | Yes | Yes | Yes | Yes |
Reporting Hierarchy | – | – | – | Yes | Yes |
Field-level security | – | – | Yes | Yes | Yes |
Data sharing rules | – | – | – | 15 rules/module | 15 rules/module |
Groups | – | 20 | 30 | 50 | 250 |
Record-level sharing | – | – | – | Yes | Yes |
Data Encryption (EAR) | – | – | – | Yes | Yes |
Territory management | – | – | – | 150 territories | 250 territories |
Audit Logs | – | Yes | Yes | Yes | Yes |
Allowed IPs | – | Yes | Yes | Yes | Yes |
GDPR Compliance | Yes | Yes | Yes | Yes | Yes |
Multiple Organization Support | Yes | Yes | Yes | Yes | Yes |
DEVELOPER TOOLS
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Client Scripts | – | – | – | Yes | Yes |
Mobile SDK | – | – | – | Yes | Yes |
Web Apps SDK | – | – | – | Yes | Yes |
Widgets | – | – | Yes | Yes | Yes |
API | 5,000 credits/day/org | 100,000 credits/day/org | 500,000 credits/day/org | 1,000,000 credits/day/org (1000/user license). | Unlimited credits/day/org (2000/user license). |
Functions | – | – | – | 200,000 credits/day/org (500/user license). | Unlimited credits/day/org (1000/user license). |
ADD-ONS & INTEGRATIONS
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Online Meetings | – | Zoom, GoToMeeting, Zoho Meeting and12 others | |||
Telephony and PBX | – | Ring.io, Amazon Connect, Zoho PhoneBridge and106 others | |||
Team Collaboration | – | Slack, Teams, Zoho Cliq and9 others | |||
Office Productivity | – | Zapier, Trello and26 others | |||
Storage | – | Google Drive, Dropbox, Zoho Workdrive and4 others | |||
Analytics | – | Zoho Analytics, Google Analytics, dotConnect and10 others | |||
Email Marketing | – | Mailchimp, Zoho Campaigns and4 others | |||
Customer Service | – | Zendesk, Zoho Desk and15 others | |||
Finance | – | PayPal, Quickbooks, Pay U and18 others | |||
Business Operations | – | Amazon Seller Central and15 others | |||
Website visitor tracking | Yes | Yes | Yes | Yes | Yes |
Maps and route planning | – | Yes | Yes | Yes | Yes |
INTEGRATION WITH MICROSOFT
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Plug-in for Microsoft Outlook | – | – | Yes | Yes | Yes |
Integration with Microsoft 365 | – | Yes | Yes | Yes | Yes |
INTEGRATION WITH GOOGLE WORKSPACE
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Zoho CRM contextual gadget for Gmail | – | Yes | Yes | Yes | Yes |
Export events to Google Calendar | – | Yes | Yes | Yes | Yes |
Export to Google Tasks | – | Yes | Yes | Yes | Yes |
Zoho CRM web forms for Google Sites | 1/module | 10/module | 20/module | 50/module | 100/module |
Synchronize Google Calendar | – | Yes | Yes | Yes | Yes |
Synchronize Google Contact | – | Yes | Yes | Yes | Yes |
SUPPORT
FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
Basic | Yes | Yes | Yes | Yes | Yes |
Classic | – | Yes | Yes | Yes | Yes |
Premium | Paid | Paid | Paid | Paid | Paid |
Enterprise | Paid | Paid | Paid | Paid | Paid |