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Zoho CRM Pricing
With Zoho CRM, you can connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media. SalesSignals notifies you when a hot prospect is browsing your site, reading your email campaign, or engaging with your brand on social media. You can bring all your channels together in an organized timeline, and reach out to every prospect. You can see your emails organized according to the CRM pipeline, and respond to the customers who matter most with Zoho SalesInbox. Also, you can contact customers over the phone inside CRM, with a single click. Understand what people are saying about your brand, and capture leads from social media into your CRM. Get Zia on the line, or online. Through call or chat, ask her for record info, reports, or to add new data to CRM. Zia forms trends for the activities that go into every sale to predict future irregularities in sales trends. Zia monitors automation and offers suggestions to correct the workflows that run your sales process. Analyse the tone of your customers from their emails to craft the best response and make the best pitch. Contact customers when they’re likely to answer calls or check emails by setting reminders for Zia’s suggestions. Keep your data up to date with your customer base’s demographics, phone numbers, and social media accounts.
Per Month (Billed Annually)
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Pricing (plus tax, as applicable) | |||||
| Price/Org/Month | |||||
| In RUPEES | Free for 3 users | ₹800/user/month | ₹1,400/user/month | ₹2,400/user/month | ₹2,600/user/month |
| In DOLLARS | Free for 3 users | $14/user/month | $23/user/month | $40/user/month | $52/user/month |
| In GBP | Free for 3 users | £12/user/month | £18/user/month | £35/user/month | £42/user/month |
| In EUROS | Free for 3 users | €14/user/month | €23/user/month | €40/user/month | €52/user/month |
Billed Monthly
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| In RUPEES | Free for 3 users | 1,300/user/month | ₹2,100/user/month | ₹3,000/user/month | ₹3,200/user/month |
| In DOLLARS | Free for 3 users | $20/user/month | $35/user/month | $50/user/month | $57/user/month |
| In GBP | Free for 3 users | £16/user/month | £28/user/month | £40/user/month | £52/user/month |
| In EUROS | Free for 3 users | €10/user/month | €20/user/month | €35/user/month | €45/user/month |
SALES FORCE AUTOMATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Leads | Yes | Yes | Yes | Yes | Yes |
| Contacts | Yes | Yes | Yes | Yes | Yes |
| Accounts | Yes | Yes | Yes | Yes | Yes |
| Deals | Yes | Yes | Yes | Yes | Yes |
| Tasks, events, call log, and notes | Yes | Yes | Yes | Yes | Yes |
| CRM views | Yes | Yes | Yes | Yes | Yes |
| Sales forecasting | – | Yes | Yes | Yes | Yes |
| BCC dropbox for | – | Yes | Yes | Yes | Yes |
| Email insights | – | Yes | Yes | Yes | Yes |
| Macros | – | – | Yes | Yes | Yes |
| Multiple currencies | – | Yes | Yes | Yes | Yes |
| Contextual custom related lists | – | – | – | Yes | Yes |
| SalesSignals | – | – | – | Yes | Yes |
| Custom signals | – | – | Yes | Yes | Yes |
| Custom signals | – | – | – | Yes | Yes |
| Advanced filters | Yes | Yes | Yes | Yes | Yes |
| Scoring rules | – | 10 fields/module | 20 fields/module | 30 fields/module | 50 fields/module |
| Scoring rules | – | – | Yes | Yes | Yes |
| Reminders | – | Yes | Yes | Yes | Yes |
| Email parser | – | – | – | Yes | Yes |
| Email Association with Deals | – | – | Yes | Yes | Yes |
| Wizards | – | – | – | Yes | Yes |
| Multiple Pipelines | – | Yes | Yes | Yes | Yes |
PRODUCT CUSTOMIZATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Page customization | Yes | Yes | Yes | Yes | Yes |
| Rename tabs | Yes | Yes | Yes | Yes | Yes |
| Custom fields | – | 10 fields/module | 155 fields/module | 300 fields/module | 500 fields/module |
| Picklist history tracking | – | – | – | Yes | Yes |
| Tasks, events, call log, and notes | Yes | Yes | Yes | Yes | Yes |
| Custom links | – | – | Yes | Yes | Yes |
| Sales forecasting | – | Yes | Yes | Yes | Yes |
| Web tabs | – | – | Yes | Yes | Yes |
| Custom modules | – | – | – | 100 modules (2 modules/user license) | 500 modules (5 modules/user license) |
| Custom buttons | – | – | – | Yes | Yes |
| Sandbox | – | – | – | Configuration type – 3, Configuration and Data type – 2 | Configuration type – 7, Configuration and Data type – 3 |
| Page layouts | – | – | – | Yes | Yes |
| Canvas view | – | – | – | 3 views/user/module | 5 views/user/module |
| Canvas Detailed View | – | 1 view/org | 3 views/org | 5 views/org | 25 views/org |
| Layout Rules | – | – | – | Yes | Yes |
| Validation Rules | – | – | 5 rules/layout | 10 rules/layout | 25 rules/layout |
| Subforms | – | – | – | Yes | Yes |
| Translations | – | – | – | Yes | Yes |
| Custom list views | 5/module | 50/module | Unlimited | Unlimited | Unlimited |
| Tab groups | – | Yes | Yes | Yes | Yes |
AUTOMATION & PROCESS MANAGEMENT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Workflow Rules | Yes | Yes | Yes | Yes | Yes |
| Approval Process | – | – | – | Yes | Yes |
| Schedules | – | – | – | Yes | Yes |
| Active Blueprints | – | – | 3 | 50 | 100 |
| Tasks, events, call log, and notes | – | – | 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 500,000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 1,000,000 calls/day or 1000 calls/user/day Limit applicable for the org. (whichever is lower) |
| Email Notifications per day (whichever is lower) | 50 emails/user license, 150 emails/day(whichever is lower) | 100 emails/user license, 5,000 emails/day(whichever is lower) | 200 emails/user license, 10,000 emails/day | 500 emails/user license, 25,000 emails/day (whichever is lower) | 1,000 emails/user license, 50,000 emails/day (whichever is lower) |
| Review Process | – | – | – | Yes | Yes |
| CommandCenter | – | – | – | Yes | Yes |
PREDICTION AND ARTIFICIAL INTELLIGENCE (ZIA)
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Data Enrichment | – | – | – | Yes | Yes |
| Conversational AI | – | – | – | Yes | Yes |
| Zia Reminder | – | – | – | Yes | Yes |
| Best time to contact | – | – | – | Yes | Yes |
| Zia Intelligence for Automation | – | – | – | Yes | Yes |
| Prediction Builder | – | – | – | 2 Prediction models/Org | 20 Prediction models/Org |
| Assignment suggestion by Zia | – | – | – | Yes | Yes |
| Workflow suggestions by Zia | – | – | – | Yes | Yes |
| AI for emails | – | – | – | Yes | Yes |
| Recommendation engine | – | – | – | 1 recommendation model/Org | 10 recommendation models/Org |
| Image Validation | – | – | – | 1 rule/Org | 20 rules/Org |
| Recommendations Notifications | – | – | – | 5 Notifications/Configuration | 5 Notifications/Configuration |
REPORTS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Standard reports | Yes | Yes | Yes | Yes | Yes |
| Custom reports | – | 100 | Unlimited | Unlimited | Unlimited |
| Schedule reports | – | Yes | Yes | Yes | Yes |
ANALYTICS AND MEASUREMENT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Charts | – | Yes | Yes | Yes | Yes |
| KPI | – | Yes | Yes | Yes | Yes |
| Funnels | – | – | – | Yes | Yes |
| Target Meter | – | – | – | Yes | Yes |
| Comparator | – | – | – | Yes | Yes |
| Cohorts | – | – | – | Yes | Yes |
| Quadrants | – | – | – | Yes | Yes |
| Zone | – | – | – | Yes | Yes |
| Standard dashboards | – | Yes | Yes | Yes | Yes |
| Custom dashboards | – | 10 Dashboards | Unlimited | Unlimited | Unlimited |
| Webform Analytics | – | – | – | Yes | Yes |
| Webform A/B Testing | – | – | – | Yes | Yes |
| Zoho CRM Analytics Mobile App | – | Yes | Yes | Yes | Yes |
| Analytics – Enhancements in Anomaly Component with notifications in Zia | – | – | – | Yes | Yes |
| Workflow reports | – | – | – | Yes | Yes |
SOCIAL
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Enrich data with Twitter profile | – | Yes | Yes | Yes | Yes |
| Enrich data with Facebook profile | – | Yes | Yes | Yes | Yes |
| Social tab | – | Yes | Yes | Yes | Yes |
| Automated Lead Generation from social media | – | Yes | Yes | Yes | Yes |
| Social interaction with leads/contacts | – | Yes | Yes | Yes | Yes |
| Social Lite | – | Yes | Yes | Yes | Yes |
MARKETING AUTOMATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Email templates | 10 | 100 | Unlimited | Unlimited | Unlimited |
| Email opt-out | Yes | Yes | Yes | Yes | Yes |
| Mass email | – | Yes | Yes | Yes | Yes |
| Email relay | – | – | Yes | Yes | Yes |
| Email Authentication | Yes | Yes | Yes | Yes | Yes |
| Marketing campaigns | – | Yes | Yes | Yes | Yes |
| Marketing Attribution | – | – | – | Yes | Yes |
| Customer segmentation | – | – | – | Yes | Yes |
| Auto-responders | – | – | – | Yes | Yes |
| Zoho CRM for Google Ads | – | – | Yes | Yes | Yes |
WEB FORMS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Web-to-lead form | 1 form/module | 5 form/module | 10 form/module | 20 form/module | 100 form/module |
| Web-to-contact form | 1 form/module | 5 form/module | 10 form/module | 20 form/module | 100 form/module |
| Web-to-case form | – | – | Yes | Yes | Yes |
| Notify owner | – | Yes | Yes | Yes | Yes |
TEAM COLLABORATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Motivator | – | – | Yes | Yes | Yes |
| Calendar | Yes | Yes | Yes | Yes | Yes |
| Calendar sync through CalDAV | – | Yes | Yes | Yes | Yes |
| Calendar Booking | – | Yes | Yes | Yes | Yes |
| Status updates | Yes | Yes | Yes | Yes | Yes |
| Direct messages | Yes | Yes | Yes | Yes | Yes |
| Attach files to feeds | Yes | Yes | Yes | Yes | Yes |
| Follow-up rules | Yes | Yes | Yes | Yes | Yes |
| Groups for team collaboration | – | Yes | Yes | Yes | Yes |
| Tagging | – | Yes | Yes | Yes | Yes |
INVENTORY MANAGEMENT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Products | – | – | Yes | Yes | Yes |
| Price books | – | – | Yes | Yes | Yes |
| Sales quotes | – | – | Yes | Yes | Yes |
| Sales orders | – | – | Yes | Yes | Yes |
| Invoices | – | – | Yes | Yes | Yes |
| Vendors | – | – | Yes | Yes | Yes |
| Purchase orders | – | – | Yes | Yes | Yes |
USER PORTAL
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Portals | – | – | – | Yes | Yes |
DOCUMENT LIBRARY
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Folder sharing | Yes | Yes | Yes | Yes | Yes |
| Attach documents | Yes | Yes | Yes | Yes | Yes |
| File versioning | Yes | Yes | Yes | Yes | Yes |
| Reviews | Yes | Yes | Yes | Yes | Yes |
FILE STORAGE
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Free storage/org | 1 GB | 1 GB | 1 GB | 1 GB | 5 GB |
| Free storage/user license | – | 512 MB | 512 MB | 1 GB | 1 GB |
| Additional file storage | – | ₹240/month/5GB | ₹240/month/5GB | ₹240/month/5GB | ₹240/month/5GB |
DATA ADMINISTRATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| 1-200 USERS | |||||
| Data storage | 5,000 records (10 MB) | 100,000 records (200 MB) | 10 GB (5M records approx) | 10 GB (5M records approx) | 10 GB (5M records approx) |
| Additional Storage per user license | – | – | 20 MB | 50 MB | 100 MB |
| Additional Storage per user license | – | – | ₹240/100 MB | ₹240/100 MB | ₹240/100 MB |
| ABOVE 200 USERS | |||||
| Data storage | 5,000 records (10 MB) | 100,000 records (200 MB) | 10 GB (5M records approx) | 15 GB (7.5M records approx) | 30 GB (15M records approx) |
| Additional Storage per user license | – | – | 20 MB | 50 MB | 100 MB |
| Additional Storage per user license | – | – | ₹120/100 MB | ₹120/100 MB | ₹120/100 MB |
| Import data (per batch) | 1000 records | 10,000 records | 20,000 records | 30,000 records | 50,000 records |
| Export module data | Yes | Yes | Yes | Yes | Yes |
| Free Data backup | – | 2 backups/month | 2 backups/month | 2 backups/month | 4 backups/month |
| Additional Data backup | ₹690/request | ₹690/request | ₹690/request | ₹690/request | ₹690/request |
| De-duplicate data | – | – | Yes | Yes | Yes |
| Import history | Yes | Yes | Yes | Yes | Yes |
SECURITY ADMINISTRATION
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Profiles | Yes | Yes | Yes | Yes | Yes |
| Organizational hierarchy (Roles) | Yes | Yes | Yes | Yes | Yes |
| Reporting Hierarchy | – | – | – | Yes | Yes |
| Field-level security | – | – | Yes | Yes | Yes |
| Data sharing rules | – | – | – | 15 rules/module | 15 rules/module |
| Groups | – | 20 | 30 | 50 | 250 |
| Record-level sharing | – | – | – | Yes | Yes |
| Data Encryption (EAR) | – | – | – | Yes | Yes |
| Territory management | – | – | – | 150 territories | 250 territories |
| Audit Logs | – | Yes | Yes | Yes | Yes |
| Allowed IPs | – | Yes | Yes | Yes | Yes |
| GDPR Compliance | Yes | Yes | Yes | Yes | Yes |
| Multiple Organization Support | Yes | Yes | Yes | Yes | Yes |
DEVELOPER TOOLS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Client Scripts | – | – | – | Yes | Yes |
| Mobile SDK | – | – | – | Yes | Yes |
| Web Apps SDK | – | – | – | Yes | Yes |
| Widgets | – | – | Yes | Yes | Yes |
| API | 5,000 credits/day/org | 100,000 credits/day/org | 500,000 credits/day/org | 1,000,000 credits/day/org (1000/user license). | Unlimited credits/day/org (2000/user license). |
| Functions | – | – | – | 200,000 credits/day/org (500/user license). | Unlimited credits/day/org (1000/user license). |
ADD-ONS & INTEGRATIONS
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Online Meetings | – | Zoom, GoToMeeting, Zoho Meeting and12 others | |||
| Telephony and PBX | – | Ring.io, Amazon Connect, Zoho PhoneBridge and106 others | |||
| Team Collaboration | – | Slack, Teams, Zoho Cliq and9 others | |||
| Office Productivity | – | Zapier, Trello and26 others | |||
| Storage | – | Google Drive, Dropbox, Zoho Workdrive and4 others | |||
| Analytics | – | Zoho Analytics, Google Analytics, dotConnect and10 others | |||
| Email Marketing | – | Mailchimp, Zoho Campaigns and4 others | |||
| Customer Service | – | Zendesk, Zoho Desk and15 others | |||
| Finance | – | PayPal, Quickbooks, Pay U and18 others | |||
| Business Operations | – | Amazon Seller Central and15 others | |||
| Website visitor tracking | Yes | Yes | Yes | Yes | Yes |
| Maps and route planning | – | Yes | Yes | Yes | Yes |
INTEGRATION WITH MICROSOFT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Plug-in for Microsoft Outlook | – | – | Yes | Yes | Yes |
| Integration with Microsoft 365 | – | Yes | Yes | Yes | Yes |
INTEGRATION WITH GOOGLE WORKSPACE
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Zoho CRM contextual gadget for Gmail | – | Yes | Yes | Yes | Yes |
| Export events to Google Calendar | – | Yes | Yes | Yes | Yes |
| Export to Google Tasks | – | Yes | Yes | Yes | Yes |
| Zoho CRM web forms for Google Sites | 1/module | 10/module | 20/module | 50/module | 100/module |
| Synchronize Google Calendar | – | Yes | Yes | Yes | Yes |
| Synchronize Google Contact | – | Yes | Yes | Yes | Yes |
SUPPORT
| FREE | STANDARD | PROFESSIONAL | ENTERPRISE | ULTIMATE | |
| Basic | Yes | Yes | Yes | Yes | Yes |
| Classic | – | Yes | Yes | Yes | Yes |
| Premium | Paid | Paid | Paid | Paid | Paid |
| Enterprise | Paid | Paid | Paid | Paid | Paid |
