Zoho Assist
Zoho Assist
Zoho Assist is an enterprise-grade remote access and remote support software designed to empower IT technicians and businesses to support customers with on-demand remote support or to manage remote PCs. Technicians can connect to devices remotely, diagnose issues, and provide instant support from virtually any place, thereby simplifying the actual resolution of technical problems where in-person assistance cannot be offered. Zoho Assist allows greater customer satisfaction, lower resolution time, and improved productivity for your team.
Features That Set Zoho Lens Apart
- On-Demand Remote Support: Initiate remote sessions on-the-spot with customers to allow for immediate troubleshooting and support.
- File Transfer: The technician will be able to transfer files between their local device and the remote system, making sharing resources a breeze.
- Remote Reboot & Resume: Reboot a remote system if needed and resume the session automatically after the reboot without needing any user intervention.
- Session Recording: Record remote support sessions for future reference and training purposes or for compliance.
- Access to Remote Computers: Remote systems can be accessed even when no user is present. This is helpful when working with server management, IT administration, or accessing client systems around the clock.
- Multi-Monitor Support: Zoho Assist supports multi-monitors, which allows the technician to easily move from one screen to another and provide complete support from there.
- When technicians offer support across platforms, they will be utilizing Windows, macOS, and Linux as well as iOS and Android devices with Zoho Assist.
- End-to-End Encryption: All session connections between a client and technician are secured with the highest level of security, maintaining confidentiality and integrity in the exchanged data.
- Two-Factor Authentication (2FA): This assures an extra layer of security so that only those who are authorized gain admittance to the system.
- Role-Based Access Control (RBAC): Manage and restrict access to certain features, based on the role inside the organization.
- Zoho Assist can be customized using your branding, giving clients a professional and seamless experience
- It allows for seamless integration with Zoho CRM, Zoho Desk, and other Zoho applications, enabling the management of support tickets and customer information from within the app.
- This system makes it easy to automate tasks, schedule remote sessions, and plan follow-ups on routine tasks.
Conclusion
Zoho Assist is a secure and complete software for remote access and support delivery. Its diverse range of features such as on-demand support, unattended remote access, and high security makes it suitable for organizations of any size that look to upgrade their IT and customer support services. Its smooth integration with other Zoho applications and can be branded specifically for making it an ideal solution for organizations in need of showcasing a professional appearance while ensuring outstanding support. With either resolving the occasional issue or offering ongoing support, Zoho Assist makes remote troubleshooting smoother, minimizes downtime, and boosts overall efficiency.
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